Technical Support Inquiry Form

Note:  This form is for technical support for existing customers, only. 

Please go to our Contact Page if you have other questions or concerns and select the appropriate recipient.

Our products are 100% Guaranteed! Our goal (and we assume yours, as well) is to have you up and running saving tons of money on your toner costs. If we can't help you do that, a refund or replacement is always available (with no artifically imposed time limits, nor are there any re-stocking fees.)

We receive many emails every week and answer them in the order in which they were received.  We try our best to respond to all emails within 24 hours of receipt (and usually answer them in 1 - 2 business hours - Monday is our busiest inquiry day).

If you'd like us to call you back, please furnish your phone number (and area code) along with the best time to call you back (your time zone). Keep in mind that our office is open Monday through Friday, 8AM to 5PM Eastern Time and that's when we will be able to return the call. Please select the "Call Me" option.

Our goal is to provide the best customer service we possibly can. In order to help us get your problem resolved as fast and as effiently as possible, please provide all of the following requested information (failure to provide ALL requested information will delay the answer to your inquiry unnecessarily):

Preferred Contact Method: Call Me
Email Me
Your E-mail Address:
(Required: Never shared with anyone)
Phone Number:
(only if you want us to call you - be sure to give us your area code)
Best Time to Call:
Your Full Name:
Your Order Number:
This number was provided at the time you placed your order, in the email confirmation of your order, in the email shipping confirmation, on the packing slip and on the box label.  Failure to provide the order number will delay a response to your inquiry.
 
(example: 1712-1712-1712)
Ship to Address:
(Only necessary if you can't provide your order number):
("Tab" to the next form field)
Machine Manufacturer:
(scroll down to appropriate selection then "Tab" to the next form field)
Machine Model Number:
(e.g. LaserJet Series 4, PC 920, SuperScript 860, etc.)
 
ReChargX Product(s) ordered:
Please verify what you ordered by looking at your email confirmation
(scroll down to the product in question - then "Tab" to the next form field)
 
ReChargX Product(s) received:
Please verify what you received by looking at the label on the bottle (scroll down to the product in question - then "Tab" to the next form field)
 
General Problem Category:
(Pick the one that best describes
 the problem in general)
 
General Problem Status:
(General assessment of problem with continued printing)
Name-Brand or Generic:
(Was this a name-brand, never-remanufactured empty or a generic/remanufactured cartridge)
How many pages printed:
(approximate number of pages output so far since refilling)
How many refills to date:
(Has this cartridge been refilled before, if so, how many times)
When did the problem start:
(Select the time the problem
 began to appear)
Did you try another cartridge:
(If you have another, non-refilled cartridge and tried it in the machine without refilling it first, select the appropriate response and "Tab" to the next and final field)
Problem/Concern/Question:
Add any details you feel weren't covered above or clarify any answers.  "Your words are our eyes..." Any/all additional detail is appreciated and helps diagnose the problem and allows us to provide a more accurate answer.
If the product you ordered is not listed in any of the above fields, please enter it here.
After you press the following submit button, you will be taken back to our web site home page.  Please allow us up to 24 hours to respond to your inquiry.  Thank you for your input and your patience!

DO NOT PRESS "SUBMIT" UNTIL YOU VERIFY ALL FIELDS HAVE BEEN FILLED IN
(Failure to do so will necessitate starting over from the very beginning.)


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