Customer Reviews and Product Reviews

One of the unalloyed joys of offering a neat, inexpensive product that really does save users hundreds of dollars a year is reading the unsolicited testimonials they send in. Here’s a list of the current “Top Ten.” Just click on their titles to read any or all of them.

1. I finished the job in less than 6 minutes, as well as having eaten the burrito!

2. To my shock, I tried it about 3x, and what do you know (remember, I'm a preacher and not supposed to lie!) it worked!

3. How did you know Peanut M&M’s are my favorite snack?

4. I have reached the age of 54 without having written a single testimonial letter.

5. I expected to see a Genie jump out of the bottle to do it for me.

6. You can use me for a reference anytime. I don't have time for BS and bogus websites…

7. Just wanted to say......... Thanks to you I'm not a fool any more!

8. I said there was no way this would work and I bet him dinner it wouldn't.

9. I made a big cup o' java and sat down with my box…

10. Your guys are slicker than Smelt!

Dear Kristie,

Thank you for dropping me a note of follow-up.

The order I placed was my first with your company.  Not only were the instructions fabulously easy, but the product?  Well, it was great!

I dealt with a woman over the phone who was, without holding back, exceptional.  Although we'd never met, she was friendly and personable, and she spoke at a normal speed - nothing at the speed of light, or even the speed of 78 (old records).  I'm from the Midwest but moved to the D.C. area two years ago, and I found her manner and approach to business a relief from what I encounter here. It reminded me of home.

So, you conduct business the way I would in your position, and the way I try to as a freelance reporter for 12 of my 17 years in this business.

Thank you for asking.

Sincerely,

Debbie S., Maryland

To Whom It May Concern:

I was unable to locate a Customer Service postal address...so I opted to use this email address to tell y'all how totally satisfied I was with my very first toner kit. WOW! Kudo's to all! Fine product.... fine service.... excellent instructions...righteous prices...what more could any "tonerless" person want? :-)

Wishing y'all much success in the future. I also plan to reorder and recommend your product very enthusiastically to all of my friends! I hope y'all really have a gold mine here and become stinkin' RICH!

Best wishes from a very satisfied customer!

Michael A.

P.S. John Galt huh? Hmmmmmmmmm....wonder what Ayn Rand would think?

Dear Toner Refill Folks:

You guys are "slicker than smelt" (and were I come from, that is the ultimate compliment!!!)

What a service. Your tools are simple and easy for you to make. What a cool idea to screw a 1/2" copper end cap to a soldering iron to cut the hole. My 6-yr-old daughter did 'kype' the cool flashlight as soon as she saw it. You may want to include a little less coolness when you pick your next flashlights (only kidding.)

You even thought to include a piece of newspaper for a table cover. You left NOTHING out.

The gift pack of M&M's in the packaging was as kool as the mints on the pillows of high dollar hotels.

Even a 3 minute egg timer to let the iron get hot enough. Wow!!

I'm a computing professional who has about 17 yrs as an electronics R&D specialist so I was pretty well equipped for the task but you laid out the directions for this job so well, my 17-yr-old daughter could easily have done this with no oversight..

I can't say enough for your good planning, great tool kit and customer satisfying process.

I'm going to 'tell on you' to everyone I know.

Thanks.  Tyler & Terry W., Olympia, WA

John:

I was refilling one of my HP toner cartridges this evening, making the hole and all, and, as always happens when I use your products, I was just so pleased with how easy you have made it to do what I originally thought should be a tricky procedure.

It reminded me of how much I think of your company and the absolutely fabulous job you have done of designing your kits, website, instructions, etc. and the fun you put into it all (with the M&M's) and high quality tools and newspapers (tonight I spread out the newspaper and the orange toner grabber towel you included and when I finished, they didn't have a speck on them!!!), etc.

Companies like yours are hard to find these days and I wanted to take a few minutes to wish you a very Happy Holiday and prosperous New Year. You and all those there at TonerRefillKits have certainly added to the quality of my life in 2001 and I look forward to more good relations in 2002.

Exum W. - Georgia

Sirs:

You can use me for a reference anytime. I don't have time for BS and bogus websites. I figured I'd give you a try and take a chance in cyberland. I ordered your toner re-fill for my GCC XL20/600 (your ReChargX 042 kit) and it came in 2 days. Instructions were clear and in ENGLISH. Ran my printer right after the re-charge and it works like a charm. By re-charging my own cartridge I saved over $200.00! You have won a loyal customer and staunch referral. 

Thank you. Vincent S. Davie, FL

Mr. Galt,

I received my toner refill for my old Sharp Z25 photocopier today - an excellent delivery time of only 10 days to ship it from the US to Belgium - Europe.

Because of the age of this machine; it would have taken several weeks to get an appropriate cartridge (at a very high cost) delivered through a photocopier store.

It took me only 10 minutes to disassemble the toner cartridge per your excellent instructions, fill it with toner and developer and after 3 copies, the machine gave me 100 % proof copies.

In my basement, I have also several 'empty - not broken' cartridges for my Canon LBP-460 laser printer. I know now that there is a second live for them also. I do not only save money - I save also Nature by reducing wastage.

If there is a company that resells your refill products in Europe, please let me know. So I can even save more money by cutting on the postage paid.

Nico Van Q. - Belgium

Mr. Galt;

I got my refill kit today and refilled my "Xerox XD100 Workcentre" cartridge in less than 10 minutes. This particular cartridge retails for up to $189.00!!

Since I bought the XD100 for $200.00 as a shelf demonstrator, I was taken aback by the price of the supplies. Your refill kit is excellent and the instructions couldn't be clearer! I didn't expect it to be so easy, and I saved $140.00 by refilling. The XD100 works just like it should, making crisp, clear copies and printouts.

Thanks, Jeff S.

Greetings, John Galt!

This morning (Tuesday Augus 8, 2001) I received two toner refill kits and the toolkit dispatched by your staff last Friday (Aug 3). That was an excellent response time to deliver to the end of the world!

Although not in the habit of writing testimonials, I feel I must congratulate you and your staff for delivering exactly to specification and so promptly. Your attention to detail and the simplicity with which the refilling operation was carried out -- with the aid of the full and excellent instructions provided -- sets a standard many other firms would do well to try and imitate, whatever the products they were dealing in.

The first refilled cartridge is working perfectly and a great deal better than an expensive commercially refurbished one purchased locally.

Congratulations on your enterprise and I will do my best to see that you gain a few more on-line customers in New Zealand.

Sincerely, Jock C. - Hamilton New Zealand

Sir,

I received my toner today and within 3 minutes of opening the box, my Xerox XE90 was back in business with a savings of over $70.00. With my considerable experience in Internet/Mail Order purchasing , I do not impress easily as many have let me down with my high level of expectations. Your product, packaging, and instructions impressed me and I recommend your service to anyone looking for a alternative to the high cost of OEM cartridges.

Regards, 

Lee D. - MoonHorizon

Dear Mr. Galt,

I have reached the age of 54 without having written a single testimonial letter. Not that I am that hard to please but I expect products to perform as advertised. Your company and products have gone beyond "as advertised."

When I went searching for a way to refill my toner cartridges I was hoping that there was such a place. I had been having my cartridges refilled but it was a hassle getting there and then having to go back days later. I always seem to run out in the middle of a big job. I felt there had to be someone out there that would figure I could refill my own cartridges.

I just completed my first refill at 1am.  Yes, of course, it was in the middle of a big job. It took less time than even the few minutes that you suggest. Especially as I didn't even have to find a newspaper sheet to protect my desk (you even included that!). The toner worked perfectly and I finished my job on time.

As an added bonus I have a soldering iron and other small tools that cost less than if I went to an electronics store.

You are the answer to a Yankee's dream. A product that assumes we, the consumers, have the intelligence and desire to do something on our own and want to save money doing so. Everything from the first order, to shipping, to my first refill was easy and efficient. Since I save gas and time as well I'am even farther ahead.

I have bookmarked your site under several headings so I can always find it fast. I'm telling everyone that will listen about you.

Thanks again.

Laurie K. B. - ABC Services 

February 8, 2001 - BizNet Magazine OnLine just published their review of our products, our company and our service.  While we will not steal their thunder and reprint the entire article on our web site (you can view the article in its entirety at: http://www.biznetonline.com/12-00/fillup.htm), we will quote word-for-word what they had to say in summary at the end of their article: 

"...So, stop reading and check this company out at:

http://www.tonerrefillkits.com/

If your current Toner Cartridge is malfunctioning for other reasons, so you can't use it for refilling, these folks can even sell you an empty at a great price!

I wanted to give this product the A-OK Award because it works just the way it said, I also wanted to give it the On-Target Award because this product is right on target, but it also makes your company look like a Winner, so does it get the:

A-OK Award or the On Target Award or The Winner Award?

Nope! We gave it the WOW Award!

The WOW award came about because we took a look at a couple of products a few years ago and said “WOW” what a product. This is the coolest thing we had ever seen, one day everyone will have this product!  And this has come to pass for many of the products that we have given the WOW award to.  The product that gets the WOW award is a total of all of the awards above, A-OK: works right out of the box; ON TARGET: Just what the consumer needs, and is a total WINNER!"

(We would like to thank the folks at BizNet Magazine OnLine for their kind words.  We strive very hard to make our products as good as they can be and appreciate the fact that an impartial third party found them to be everything we claim them to be.  Read on and you will see that our customers feel the same way about our products, too!)

Hello, Mr. Galt,

I got my ReChargeX 015 Kit yesterday. I have a Sharp AL1000. The photograph of the toner cartridge didn't quite look like what was on my Sharp cartridge (I understand you are updating the instructions to cover the minor differences between the Sharp and Xerox versions of the same Sharp-made cartridge), but I removed a few screws here and there, found the toner plug, filled it, and put it all back together in no time at all. My copier was ready to go on the first try. Amazing! I will recommend your products to my friends.

Thanks, Beth

Dear John:

Okay, I know, from reading the testimonials online, that this will not be a shock. But as a Baptist preacher and private college professor, I consider myself in the "people business" and I monitor how companies do business for "tips" on what churches, etc should do to reflect the caring which we claim to represent.

I admit to a having a tinge of skepticism upon my finding your site. But, after paying $65-75 per "refill" cartridge--not to mention the turnaround time, excessive shipping, multiple headaches, etc--I, too, was fairly desperate. Plus facing the beginning of a new school semester without any toner in my laser printer, I was scared. The last time this happened I went out desperately and bought a BRAND NEW cartridge for a rip off price of $110.

This time was different! I chose you guys. Your shipping was super fast. (2 days--really only 1 business day!) The package was carefully shipped--even with a "air pillow" to protect the contents. The tool package did exactly what you claimed. The best part was that after reading the instructions, I walked right through the process in about 3 minutes and 30 seconds! The longest wait--make that the ONLY wait--truly WAS waiting for the tool to heat up. Okay, so far this is nothing new.

Now for the best part. I was pretty frustrated to find that after doing the refill easily, I was eating my M & M's while printing a test page--when out came the ugliest copy of anything I've ever seen--nearly a TOTALLY black page. I tried everything I could think of--printing extra copies, changing paper, changing my print settings--all to no avail, still nothing but black!

Because I had purchased my cartridge new, I had a "leftover" cartridge which had died about 18 months ago sitting in my closet. I dug it out, refilled it (total time this round about 3 minutes and 15 seconds) and inserted it. Was I going to be calling tonerrefillkits.com and suggesting (angrily) that you just take your toner back!? No--it worked EXACTLY like you said--the print was BETTER than when I bought my brand new cartridge! I was a 75% satisfied customer already!

Right then, (this was late) I sent an email to customer support. I explained my problem with my first, filled, but not functioning cartridge. Bright and early the next day, I checked my email. You answered my email, suggesting that HP 4L's are sometimes problematic and have a "bug" in them that even your techies have problems with--that in 1-2% of the cases, the cartridge goes blank or black. You gave me their "voodoo" suggestion--grabbing it by the edges/ends and twisting it a little to fix the problem.

To my shock, I tried it about 3x, and what do you know (remember, I'm a preacher and not supposed to lie!) now it works perfectly too! I have NO complaints whatsoever for your company--only my truly sincere compliments! I only hope the church I pastor and the college at which I teach will help people in the same caring, professional way your staff has helped me. If you would desire, you may post any of this you wish on your site. You have my business (and everyone I can tell!) from now on!

Dr. Todd Buck - Murray, Kentucky

To whom it may concern:

Wow! My husband told me not to buy this because it would be too messy and not worth the effort. WRONG! I refilled my cartridge this morning and the copier is working fine. Saved me $70! And since I know it's not going to break me every time I refill it, I'm going to be much less copier conscious. I hated making copies, dreading the time I'd have to buy that replacement.

Thank you for offering this service. 

Jane

John,

I just received my shipment of toner and refilled my printer cartridge in less than 5 mins. I was so amazed how easy it was. All I did was follow your step-by-step instruction that came in the refill kit. Thanx!

I loved the contents of the "kit" ... everything I needed for the job and then some. This was a great surprise! You've got my business from now on and I am going to tell all my friends.

Thanx Again! Bob K.

Dear Sir/Madame:

I have just received and installed my first refill kit for the Xerox XC830 and to say I am very pleased would be a gross understatement. Everything was there even the newspaper, the small chocolate bar, great instructions, etc.. I expected to see a Genie jump out of the bottle to do it for me. But that would have robbed me of the pleasure. Now I know why the photocopier was so cheap at $1,500; because I was using 4 of their $200+ toner cartridges year. Hellishly expensive!!!!!!

This is not the last you have heard from me (and I mean that in a good way!).

Thanks again!  Leo W.

Dear John,

I received your toner refills and instructions and it worked perfectly. I will pass on your great service to my clients. Thanks for being there for everyone.  By the way, was I supposed to receive M&Ms in the package?  (And how did you know Peanut M&M's are my favorite candy?)

Thanks, Eric O.

Dear TonerRefillKits.com:

Received the toner refill in the mail today. It took me about a minute to refill my Epson Action Laser 1500 cartridge, and it works great! I definitely wanted to drop you a line to say "thanks!" Prices for a new cartridge (when we checked a couple of weeks ago) were running anywhere from $300 to $400 in office supply stores. It's amazing how much you people saved me, how easy the whole process was, and that this isn't more well-known!!!  Believe me, I'm going to tell everyone I know about your service. The chocolate and the dust rag were nice touches, BTW.

Thanks again!  Bradley M.

Hello John,

Just wanted to say......... Thanks to you I'm not a fool any more!  My Sharp Z-50 copier works better and prints darker than when I originally got it. In fact, I can turn the shading/darkening scale all the way down to minimal and it still prints great!

You have another customer.  (Oh and thank your wife for the M&M's!)

Regards, Carlos S. - NGK Spark Plugs, Miami Lakes, FL

Dear Sales:

I got your refill kit and saved $75.  Send me some business cards and I will put them up at the mailbox center in my neighborhood.

Eric S. - Philadelphia, PA

To Whom It May Concern:

Just installed my first recharge kit.  I like it very much!  It was as easy as you said and so far performs just as good as new.  I plan to purchase more kits in the future!

Dave

You guys are great - even M&M's in the nice kit!  Didn't think I could do it, but I did.  Thank you for saving me so much money.  "I'll be back!"

Carol Joan T.

Dear John,

I want to thank you and your firm for your great product.  I recieved it less than 1 hour ago (ups).  However I couldn't wait to give it a try.  It was so easy and worked great.  However I recieved only 2 plugs.  Could I request 10 plugs be sent to me.  (Can never have enough).  Not necessary to send ups regular mail will do.

Thanks again, Wilfredo P. - Premier Courier

DEAR JOHN:

THE OLD COOT FROM LOGAN UTAH HERE.........

IF YOU ARE THE "JOHN" WHO WROTE TO ME WITH SUCH EXCELLENT HELP THEN I HAVE THE RIGHT PERSON.

EXCEPT FOR THE FACT THAT I WAS AN IDIOT AND MISUNDERSTOOD THE EXTRA CHARGE NCESSARY FOR THREE DAY DELIVERY, EVERYTHING WENT EXCTLY AS YOU ADVISED.

THE WHOLE PROCESS WAS SO MUCH EASIER THAN I HAD ANTICIPATED THAT I DID IT MYSELF WITHOUT ANYONE ELSE HELPING ME WHICH PROVES THAT EVEN AN 82 YEAR OLD MECHANICAL ILLITERATE CAN FOLLOW THE SIMPLE INSTRUCTIONS. IT WORKED LIKE A CHARM AND OUR COPIES ARE AS GOOD OR BETTER THAN THEY HAVE BEEN IN THE PAST,

THANKS AGAIN FOR YOUR HELP AND MAKE THIS A GREAT DAY FOR YOURSELF.

SINCERELY, RLS

P.S. BELIEVE IT OR NOT BUT THE RLS STAND FOR MY NAME WHICH IS REALLY ROBERT LOUIS STEVENSON AND NOT "OLD COOT".

P.P.S. IF YOU WANT TO QUOTE ME IN YOUR CUSTOMER TESTIMONIALS, GO TO IT AND THANKS AGAIN. RLS

John,

Just a note to tell you that I just received your refill kit and was very impressed with the results when I printed out some pages. Looks even better than my "original" cartridge from Xerox. I have already told my friends about your product and gave them your URL.

Again, I am very pleased with your product.

Sincerely, Mark H.

I received your kit today and I proceeded to refill my Epson Action Laser 1400 cartridge.  It took five minutes and the printer is now back in service putting out beautiful copies from the very first. Thank you and may you have many years of success in your endeavor.

Thanks.......Kevin

P.S. $29.95 looks better than $169.00 those people are crooks!

Dear Mr. Galt:  

I do not know how long TonerRefillkits has been in business, but by the way you take care of your customers, I think you will be in business a very long time.

It is so refreshing to see a company that really has its customers interest in mind.  Like clockwork, today UPS delivered my toner refill kit. I opened it right away and was pleasantly surprised at the contents.  The package of tools was unbelievable!  Everything that was needed to refill my HP/4L printer was in that package.  (I really enjoyed the M&Ms while I read the instructions, thanks!)  The four pages of instructions were very clear, easy to read and understand.  The 16 photos were of great help as well.  The fifth page (the addendum for my printer) with three more photos was just as clear.

The instructions said that it would take less that 10 minutes to refill. I set up the special heating iron that you sent, in the kitchen, and turned over the 3 min. egg timer that came with the kit.  Just then my wife said that my dinner was ready (burritos).  I said this won't take long. I chewed on the burrito while the heating iron was getting hot.  I got down about two bites when the egg timer ran out of sand.  I turned the egg timer over and put the hole in the printer cartridge just as the instructions said, it worked like a charm!

I had the toner in the cartridge and the plug in the hole about the same time that the sand stopped running the second time in the egg timer.  I finished the job in less that 6 minutes, as well as having eaten the burrito!

I could not be more pleased with the way it went or with your company. I know that anyone reading this will think that I work for you, but I don't care.  I just felt that I had to write you.  I do a lot of shopping on the web and a lot of the companies like to charge extreme shipping charges, that was not the case with TonerRefillKits.  Thank you again.  Please share this letter with others in you company, they deserve a pat on the back.  Also please fell free to use this letter in you Testimonial even if it is a bit long.  You may also post my email: Tracker1@JPS.net 

Sincerely, Joe Mallory - Kent, WA.

Just wanted to let you folks know that I was thrilled with your product!  When I first came upon your web site and read the refill instructions, I was stricken with fear. I hate doing stuff like that. Scared I'll get confused and get toner on myself. 

But, driven forth by the prospect of saving $$$ and time, I ordered. I was planning on my techie husband doing it for me anyway.

As it turned out, he wasn't able to do it when my toner ran out. He'd just left for work. OH NOOOOO!  So, I made a big cup o' java and sat down with my box. I pulled out the instructions and thought "ok, here we go" less than 10 minutes (sure) yadah, yadah, yadah!

The next thing I knew, I was done!  And like you said, it took about 10 minutes! It really WAS easy!  So I have to tell you, I'm a believer.  Thanks for offering such a great, fast, easy, money saver for me.

A happy and satisfied customer, Herlinda L.

P.S. The newspaper and m&m's were a nice touch! :0)

I just received your refill kit and boy was I impressed. I am not part of a company, but a average home user and the cost of a new cartridge is a concern. I opened the kit to find everything, including a newspaper to lay down. I have never seen a company that sent such a complete kit. The smile on my face was broadened even more to find some M&M's. It was a great touch. The instructions were very well written and I completed the job in a matter of a few minutes. The real test was when I installed the filled cartridge and produced a beautiful first copy. Thank you and the people of your company. I will be a lifetime customer and promoter of your products.

Ron S. - Indiana

"It was even easier than your web site and your instructions said it would be!  It took less time than you said, it was easier than you said and the cartridge lasted longer than you said.  You are the masters of 'under promising and over-delivering'!"

Tom S. - Architect

"Why don't you advertise more?  For years we have been paying full price for cartridges.  We happened upon your website completely by accident and ordered our first five kits immediately.  If we had found you sooner, we would have saved THOUSANDS of dollars!"

Ellen R. - Independent Oxyfresh Rep

"Your email tech support was good and fast.  The question I had wasn't directly related to your product, but you were still willing to help me out and gave me a few pointers on extending the life of my cartridges, as well.  Thank you!"

Arnie B. - Consolidated Packaging

"There was no way I thought this would work.  It seemed too good to be true and I figured if it worked like you said it would, then why wouldn't I have heard about it years ago? Well, like I told you before, it did work and worked great!  I'll be ordering again, and again."

Wilbur T. - Fresh Start, LLC

"My boss got an email from you and told me to try your products...  I said there was no way this would work and I bet him dinner it wouldn't.  I got the kit, the procedure was so easy I just knew it wouldn't work.  Five minutes later when I stuck the cartridge in the printer, I was already thinking about how much I would enjoy my dinner.  Thanks to how well your product worked I lost the bet and I had to pay for dinner for my boss.  Nice product, though."

Brenda V. - International Paper Warehouse

"Now when the printer says, 'Toner Low', I just pop the plug and pour in some more toner.  Once I made the 'toner port' (c'mon guys... it's a hole!) in the cartridge I knew the rest of the process would be even easier.  Refilling the cartridge after that first time only takes me 1 - 2 minutes.  These kits are great.  Good luck and thank you!"

Simon L. - Celebs and More, International 

"If the remanufactured cartridges I had used previously worked as well as these, I probably wouldn't have gone looking for a new supplier (and found your firm in the process).  But, I'm glad I did.  We used to pay almost 3 times more than the cost of your kits for our HP Series 4 remanufactured cartridges.  We had to pay to ship them to and from the remanufacturer, it took a lot of time, many times they didn't work as well as the original and in general we weren't happy.  These kits are a dream come true - fast, cheap, easy and best of all, the cartridges work just like the original."

Paul I. - Wellness Professionals

"A product that not only lives up to its promises but EXCEEDS them - that's rare!  What more can I say? I'm thrilled."

Jaime E. - Netweek

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